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Progress on information and communication technologies in hospitality and tourism

Rob Law (School of Hotel and Tourism Management, The Hong Kong Polytechnic University Hung Hom, Kowloon, Hong Kong)
Dimitrios Buhalis (eTourismLab, School of Tourism, Bournemouth University, Poole, UK)
Cihan Cobanoglu (College of Hospitality and Technology Leadership (CHTL), University of South Florida Sarasota-Manatee, Sarasota, Florida, USA)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 8 July 2014




The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013.


Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries.


A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed.

Practical implications

On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments.


A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.



The authors would like to thank Daniel Leung and Ryan Chu for their assistance with the literature search and the initial analysis. In addition, they would like to thank the four anonymous reviewers for providing constructive comments on an earlier version of this paper. The work presented in this paper was funded by the National Natural Science Foundation of China (71361007), the Hong Kong Scholars Program and an internal grant at the Hong Kong Polytechnic University.


Law, R., Buhalis, D. and Cobanoglu, C. (2014), "Progress on information and communication technologies in hospitality and tourism", International Journal of Contemporary Hospitality Management, Vol. 26 No. 5, pp. 727-750.



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