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The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions

Emmanuel Twumasi Ampofo (Department of Human Resources and Organizational Development School of Business, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana)
Osman M. Karatepe (Faculty of Tourism, Eastern Mediterranean University, Famagusta, Turkey) (Faculty of Finance and Management in Wrocław, WSB University in Wroclaw, Wroclaw, Poland)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 December 2021

Issue publication date: 21 January 2022

2752

Abstract

Purpose

This paper aims to examine the impacts of links, fit and sacrifice as the sub-dimensions of on-the-job embeddedness (JE) on turnover intentions through the mediating roles of affective organizational commitment (AOC) and work engagement (WENG) and explore AOC and WENG as the two mediators linking on-the-JE to quitting intentions.

Design/methodology/approach

Data collected from small-sized hotels in three waves in Ghana were used to assess the aforesaid relationships. The hypothesized relationships were tested using structural equation modeling.

Findings

The findings reveal that on-the-JE is negatively related to turnover intentions. Additionally, the relationship between on-the-JE and turnover intentions is partly mediated by AOC and WENG. The findings further demonstrate that AOC and WENG partly mediate the impact of links on turnover intentions.

Practical implications

Management of hotels should enhance formal and informal connections between employees and their coworkers and supervisors through socialization tactics. Establishing and maintaining an environment that fosters social support would increase employees’ sense of belongingness and their proclivity to remain with the organization.

Originality/value

Little is known about the effects of the sub-dimensions of on-the-JE on work-related consequences in the hospitality and tourism literature. The literature is also devoid of evidence concerning affective variables as the potential mediators relating the sub-dimensions of on-the JE to turnover intentions. The study sets out to fill in these gaps.

Keywords

Citation

Ampofo, E.T. and Karatepe, O.M. (2022), "The effects of on-the-job embeddedness and its sub-dimensions on small-sized hotel employees’ organizational commitment, work engagement and turnover intentions", International Journal of Contemporary Hospitality Management, Vol. 34 No. 2, pp. 509-533. https://doi.org/10.1108/IJCHM-07-2021-0858

Publisher

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Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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