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Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB): A study of three star hotels in Taiwan

Chih-Ching Teng (Department of Restaurant, Hotel, and Institutional Management, Fu Jen Catholic University, Taipei, Taiwan)
Allan Cheng Chieh Lu (Graduate Institute of International Human Resource Development, National Taiwan Normal University, Taipei, Taiwan)
Zhi-Yang Huang (Department of Restaurant, Hotel, and Institutional Management, Fu Jen Catholic University, Taipei, Taiwan)
Chien-Hua Fang (Department of Restaurant, Hotel, and Institutional Management, Fu Jen Catholic University, Taipei, Taiwan)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Publication date: 13 January 2020

Abstract

Purpose

This paper aims to propose and test a moderated mediation model examining the relationships among ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB).

Design/methodology/approach

Numerous regression analyses were performed using PROCESS (version 2.13), a macro for SPSS developed by Hayes (2017) to test this moderated mediation model.

Findings

The analytical results showed that organizational identification mediates the positive relationship between an ethical work climate and OCB. The analytical results also showed that LMX moderates the direct effect of ethical work climate on organizational identification and that LMX also moderates the indirect effect of ethical work climate on OCB via organizational identification.

Practical implications

This study provides numerous valuable implications for hotels to develop effective strategies to promote employees’ OCB and improve their organizational identification.

Originality/value

This study was the first attempt to propose and test a moderated mediation model that explores the relationships among ethical work climate, organizational identification, leader-member-exchange (LMX) and OCB.

Keywords

Acknowledgements

The authors would like to thank the Ministry of Science and Technology of the Republic of China, Taiwan, for financially supporting this research under contract MOST 104-2628-S-030-001-MY3.

Citation

Teng, C.-C., Lu, A.C.C., Huang, Z.-Y. and Fang, C.-H. (2020), "Ethical work climate, organizational identification, leader-member-exchange (LMX) and organizational citizenship behavior (OCB): A study of three star hotels in Taiwan", International Journal of Contemporary Hospitality Management, Vol. 32 No. 1, pp. 212-229. https://doi.org/10.1108/IJCHM-07-2018-0563

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Emerald Publishing Limited

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