TY  - JOUR
AB  - Purpose The purpose of this paper is to examine how employees’ perceptions of corporate social responsibility (CSR) influence their work engagement (WE), innovative behavior (IB) and intention to stay (IS) with their company, to illuminate the role of CSR at the individual employee level.Design/methodology/approach The data for this study are responses of 455 employees to an online survey at the largest travel company in South Korea. Confirmatory factor analysis and structural equation modeling in Mplus 7.3 are used to analyze the data.Findings Results show that employee perceptions of CSR regarding customers and employees significantly and positively influence their WE, which in turn positively influence their IB and IS. Moreover, WE mediates these relationships.Research limitations/implications Results of this study may not represent the entire travel industry or the country. This study’s model should be tested in other companies and countries. Additionally, longitudinal studies will help understand how employees’ perceptions of CSR and their effects on work attitudes and behavior change over time.Practical implications CSR can be an important tool for developing social capital within an organization by increasing employees’ engagement at work. Higher WE can help employees exert more efforts toward their company’s innovation and stay longer with their company, which can contribute to the company’s performance and competitiveness.Originality/value This study develops and empirically tests a theoretical model based on various disciplines. It extends existing CSR studies by examining the effects of CSR on WE and the mediation effects of WE, which have been rarely explored. This further explains how CSR influences employees’ attitudes and behavior that benefit a company’s competitive advantage to shed light on the resource-based view about employees being an important resource.
VL  - 30
IS  - 1
SN  - 0959-6119
DO  - 10.1108/IJCHM-07-2016-0372
UR  - https://doi.org/10.1108/IJCHM-07-2016-0372
AU  - Park Sun-Young
AU  - Lee Choong-Ki
AU  - Kim Hyesun
PY  - 2018
Y1  - 2018/01/01
TI  - The influence of corporate social responsibility on travel company employees
T2  - International Journal of Contemporary Hospitality Management
PB  - Emerald Publishing Limited
SP  - 178
EP  - 196
Y2  - 2024/04/23
ER  -