This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative behaviours (SIBE) and error strain and the moderating role of organization mission fulfilment in these relationships in a hotel job context in Penang, Malaysia.
In the current study, the data were collected from 312 frontline employees in the survey premises. A partial least square approach of the structural equation modelling technique (PLS-SEM) was used to test the associations among study variables.
The study findings reveal that ethical climate had positive impact on polychronicity. Significantly, polychronicity made positive influence on SIBEs and negative influence on error strain. Organization mission fulfilment was found to boost the influence of ethical climate on polychronicity. Finally, while organization mission fulfilment was found to boost the positive influence of polychronicity on SIBEs, on the other hand, buffers the negative impact of polychronicity on error strain.
The present study procures implications for practitioners in terms of establishing ethical climate in work environment and maximizing the frontline employees’ SIBEs while minimizing error strain. In addition, this research procures valuable implications to apply efficient managerial tools and improve job results in the lodging industry context of Peninsular Malaysia.
This study by investigating the untested associations such as the influence of polychronicity on frontline employees’ SIBEs and error strain contributes to the related literature.
Expression of Concern. The publisher of the International Journal of Contemporary Hospitality Management is issuing an Expression of Concern for the article Daskin, M. (2019), “Testing a structural equation model of polychronicity: Moderating role of organization mission fulfilment”, published in the International Journal of Contemporary Hospitality Management, Vol. 31 No. 7, pp. 2788-2807, to inform readers that credible concerns have been raised regarding the data analysis, discussions and results in the article. An investigation is ongoing and is currently unresolved. Further information will be provided by the International Journal of Contemporary Hospitality Management as it becomes available.
Daskin, M. (2019), "Testing a structural equation model of polychronicity: Moderating role of organization mission fulfilment", International Journal of Contemporary Hospitality Management, Vol. 31 No. 7, pp. 2788-2807. https://doi.org/10.1108/IJCHM-05-2018-0349Download as .RIS
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