The impact of workplace bullying on hotel employees’ well-being: Do organizational justice and friendship matter?

Abstract

Purpose

The purpose of this study was to investigate the moderating effects of organizational justice and workplace friendship on the relationship between workplace bullying and hotel employees’ well-being.

Design/methodology/approach

The research sample included 310 entry-level employees of international tourism hotels in Taiwan. This study adopted hierarchical regression for data analysis.

Findings

The study found that workplace bullying negatively impacted on hotel employees’ well-being. Organizational justice and workplace friendship had significantly positive effects on hotel employees’ well-being. Compared with workplace friendship, organizational justice had a significant moderating effect on the relationship between workplace bullying and hotel employees’ well-being.

Originality/value

In the research fields of hospitality, past studies failed to use organizational justice and workplace friendship to moderate the relationship between workplace bullying and hotel employees’ well-being. This study confirmed that organizational justice could effectively buffer the negative effect of workplace bullying on hotel employees’ well-being.

Citation

Hsu, F.-S., Liu, Y.-a. and Tsaur, S.-H. (2019), "The impact of workplace bullying on hotel employees’ well-being: Do organizational justice and friendship matter?", International Journal of Contemporary Hospitality Management, Vol. 31 No. 4, pp. 1702-1719. https://doi.org/10.1108/IJCHM-04-2018-0330