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Mind the gap: a critical reflection on hotel employee turnover

Asad Mohsin (Waikato Management School, University of Waikato, Hamilton, New Zealand)
Ana Brochado (Business School, ISCTE-Instituto Universitário de Lisboa, Lisboa, Portugal)
Helena Rodrigues (Business School, ISCTE-Instituto Universitário de Lisboa, Lisboa, Portugal)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 December 2022

155

Abstract

Purpose

This study aims to provide a critical reflection research that was carried out to understand more fully how employee turnover has been critical to hotel management’s strategies for constructing a better workplace. Human resources decisions need to be made carefully based on a clear grasp of their effects on hotels and their staff.

Design/methodology/approach

A critical review was conducted with a sample of 160 academic papers that reported findings on staff turnover intentions in hotels.

Findings

The results include a concept map that highlights the two main dimensions found by researchers: hotel staff turnover consequences (i.e. customer satisfaction and financial performance) and antecedents (i.e. individual, job-related, relationship, organisational and opportunities).

Research limitations/implications

The findings underline that staff retention strategies need to focus on managing job-related, organisational and relationship variables as hotel managers have little influence on individual and job opportunity factors.

Originality/value

This study examined 20 years of research summarised in an up-to-date conceptual map. The findings have cross-disciplinary implications.

Keywords

Citation

Mohsin, A., Brochado, A. and Rodrigues, H. (2022), "Mind the gap: a critical reflection on hotel employee turnover", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-03-2022-0295

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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