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Empowering employees: job standardization and innovative behavior

Hsiang-Fei Luoh (Department of Restaurant, Hotel and Institutional Management, Fu Jen Catholic University, New Taipei, Taiwan, Republic of China)
Sheng-Hshiung Tsaur (Graduate Institute of Leisure, Recreation and Tourism Management, National Chiayi University, Chiayi, Taiwan, Republic of China)
Ya-Yun Tang (Department of Recreation Management, Shih Chien University, Kaohsiung, Taiwan, Republic of China)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 7 October 2014

6469

Abstract

Purpose

This study aims to explore the relationship between job standardization and employee innovative behavior, as well as the mediating and moderating effects of employee psychological empowerment. Little research has been focused on the conflicting concepts of job standardization and employee innovative behavior.

Design/methodology/approach

Respondents chosen from frontline services in tourist hotels in Taiwan were used to examine the mediating and moderating roles of psychological empowerment on the established relationships between job standardization and employee innovative behavior. The results were analyzed using hierarchical regression models.

Findings

The results show that job standardization had a negative effect on employee innovative behavior. In addition, employee psychological empowerment mediated the effect of job standardization on innovative behavior. Subsequently, employee psychological empowerment played a buffering role and moderated the job standardization–innovative behavior relationship.

Practical implications

Hotel management needs to use both training and work process review to help employees innovate while still understanding the meaning of their work, enhancing self-efficacy, self-determination and the impact of decision-making.

Originality/value

This study gives both theoretical and empirical evidence to clarify the effect of psychological empowerment on the importance of job standardization and innovative behavior in organizations. This is the only study that has investigated this topic in the hospitality field and therefore makes significant strides in understanding the impact of psychological empowerment on hotel employees’ innovative behavior.

Keywords

Acknowledgements

This study was supported by research grant NSC 97-2410-H-229-001-SSS from the National Science Council, Taiwan, Republic of China.

Citation

Luoh, H.-F., Tsaur, S.-H. and Tang, Y.-Y. (2014), "Empowering employees: job standardization and innovative behavior", International Journal of Contemporary Hospitality Management, Vol. 26 No. 7, pp. 1100-1117. https://doi.org/10.1108/IJCHM-03-2013-0153

Publisher

:

Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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