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Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence

Hsi-Tien Chen (Department of Leisure Industry Management, National Chin-Yi University of Technology, Taichung, Taiwan)
Chih-Hung Wang (Graduate Program of Sustainable Tourism and Recreation Management, National Taichung University of Education, Taichung, Taiwan)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 26 April 2019

Issue publication date: 19 June 2019

3255

Abstract

Purpose

This study examines the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, emotional intelligence is taken as the moderating variable on the relationships between workplace incivility and job satisfaction and workplace incivility and turnover intention.

Design/methodology/approach

Tourist hotel chefs were invited to participate in this study using purposive sampling, and a structured questionnaire was administered to carry out the investigation on tourist hotel chefs.

Findings

The results show that workplace incivility has negative effects on job satisfaction and casts positive effects on turnover intention through job satisfaction. Emotional intelligence has a significant moderating effect on the relationship between workplace incivility and job satisfaction.

Originality/value

This study firstly demonstrated the relationships among workplace incivility, job satisfaction and turnover intention for tourist hotel chefs. Furthermore, the moderating effect of emotional intelligence on the relationship between workplace incivility and job satisfaction was also validated.

Keywords

Citation

Chen, H.-T. and Wang, C.-H. (2019), "Incivility, satisfaction and turnover intention of tourist hotel chefs: Moderating effects of emotional intelligence", International Journal of Contemporary Hospitality Management, Vol. 31 No. 5, pp. 2034-2053. https://doi.org/10.1108/IJCHM-02-2018-0164

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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