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Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India

Vijay Kuriakose (Human Resource Management Department, XLRI Delhi-NCR Campus, Jhajjar, India)
Maria Tresita Paul V. (Bharathiar School of Management and Entrepreneur Development, Bharathiar University, Coimbatore, India)
Sumant Kumar Bishwas (Department of OB and HRM, Indian Institute of Management Jammu, Jammu, India)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 December 2022

144

Abstract

Purpose

This study aims to analyze the direct relationship between workplace incivility and employee well-being among frontline hotel employees. Anchoring on affective events theory, this study also analyzes the explanatory role of loneliness and the role of workplace social support as a boundary condition influencing the proposed relationships in the model.

Design/methodology/approach

Responses were collected from 243 frontline hotel employees using established scales in two-time points through survey method. The proposed hypotheses were analyzed using SPSS PROCESS macros.

Findings

The results confirmed the detrimental effect of incivility at work on employee well-being and the mediating role of loneliness at work. This. study has also demonstrated that workplace social support conditions the mediated effect of workplace incivility on employee well-being via loneliness.

Practical implications

This study has vital practical implications for mitigating the adverse effects of workplace incivility on employee well-being through loneliness at work by developing interventions that foster social support among employees. This study also provides directions to reduce workplace incivility and loneliness at work.

Originality/value

This study provides a unique understanding of the consequences of workplace incivility on employee well-being. To the best of the authors’ knowledge, this could be the first study that has established loneliness as a pathway linking workplace incivility and employee well-being. This study results have unique significance in the management of hospitality employees.

Keywords

Citation

Kuriakose, V., Paul V., M.T. and Bishwas, S.K. (2022), "Examining the pathway linking workplace incivility and employee well-being: a study among frontline hotel employees in India", International Journal of Contemporary Hospitality Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJCHM-01-2022-0142

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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