Labor shortage: a critical reflection and a call for industry-academia collaboration
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 2 June 2022
Issue publication date: 21 October 2022
Abstract
Purpose
This critical reflection aims to initiate an engaging dialogue about the labor shortage challenge facing the hospitality and tourism (H&T) industry. This paper discusses RQ1. Will the worsening labor shortage challenge improve in the short term? RQ2. How can industry professionals and academic leaders/professors work together to address the labor shortage issue? RQ3. How can academic research help address such a challenge?
Design/methodology/approach
RQ1 was answered with three propositions in a critical reflection of relevant news updates, industrial/market reports and carefully selected relevant literature. Suggestions were made to respond to RQ2 and RQ3 in three areas of talent management: talent acquisition, learning and development and talent retention.
Findings
The worsening labor shortage challenge will likely continue for some years due to an imbalance in labor supply/demand. The H&T industry should work closely with the H&T programs (one key supplier of managerial talent) to find solutions to the ongoing problem.
Research limitations/implications
This reflection focuses only on preliminary suggestions but could inspire related research endeavors.
Practical implications
This paper suggests numerous industry–academia collaboration initiatives under talent management to address the worsening labor shortage.
Social implications
A strong industry–academia collaboration would address low enrollment in H&T programs, helping them recruit and retain top students. Eventually, a larger student candidate pool for managerial talent could help the industry meet the shifting labor demand.
Originality/value
This timely reflection addresses a critical, worsening labor shortage situation in the H&T industry by offering original ideas and calling for a broader and more in-depth discussion among all H&T stakeholders.
Keywords
Acknowledgements
The author wants to thank Drs. Fevzi Okumus and Nazan Colmekcioglu, the journal’s anonymous associate editor, and the reviewers for their constructive feedback and suggestions on my work.
Citation
Kwok, L. (2022), "Labor shortage: a critical reflection and a call for industry-academia collaboration", International Journal of Contemporary Hospitality Management, Vol. 34 No. 11, pp. 3929-3943. https://doi.org/10.1108/IJCHM-01-2022-0103
Publisher
:Emerald Publishing Limited
Copyright © 2022, Emerald Publishing Limited