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Got political skill? The direct and moderating impact of political skill on stress, tension and outcomes in restaurants

Taegoo Terry Kim (Center for Converging Humanities, Kyung Hee University, Seoul, Republic of Korea)
Osman M. Karatepe (Faculty of Tourism, Eastern Mediterranean University, Famagusta, Turkey)
Ung Young Chung (Department of Hotel and Tourism Management, Semyung University, Jecheon, Republic of Korea)

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 14 February 2019

Issue publication date: 30 April 2019

952

Abstract

Purpose

The purpose of this study is to propose a research model in which political skill (PS) exerts a direct effect on role stress, job tension, work engagement and service performance and buffers the deleterious impact of role stress on job tension. The model also investigates the interrelationships of role stress, job tension, work engagement and service performance.

Design/methodology/approach

The sample was drawn from 261 customer-contact employees in 15 casual restaurants in South Korea. Structural equation modeling was used to assess the aforementioned relationships.

Findings

The findings illustrate that PS alleviates role stress and job tension, while it fosters work engagement and service performance. PS is a panacea to the deleterious impact of role stress on job tension. As expected, role stress heightens job tension, while job tension mitigates work engagement. The findings further reveal that work engagement exerts a positive impact on service performance.

Practical implications

Training interventions can be used to develop employees’ PS. Management should hire the individuals with high PS because such employees can work in harmony with the organizational culture and experience lower role stress and job tension.

Originality/value

The extant hospitality research implicitly demonstrates that very little is known about the outcomes of PS and its moderating role on the relationship between role stress and job tension. The current work set out to fill in this gap.

Keywords

Acknowledgements

Data came from part of a broader project. Details of the analyses regarding comparisons of the measurement models without and with the MLMF, comparisons of discriminant validity test without and with the MLMF and comparisons of test of the structural models without and with the MLMF can be obtained from the first author.

Citation

Kim, T.T., Karatepe, O.M. and Chung, U.Y. (2019), "Got political skill? The direct and moderating impact of political skill on stress, tension and outcomes in restaurants", International Journal of Contemporary Hospitality Management, Vol. 31 No. 3, pp. 1367-1389. https://doi.org/10.1108/IJCHM-01-2018-0014

Publisher

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Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited

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