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Consumer adoption of m-banking: a behavioral reasoning theory perspective

Anil Gupta (The Business School, University of Jammu, Jammu, India)
Neelika Arora (Department of Human Resource Management & Organizational Behaviour, Central University of Jammu, Jammu, India)

International Journal of Bank Marketing

ISSN: 0265-2323

Article publication date: 5 June 2017

Abstract

Purpose

The purpose of this paper is to examine the relative influence of “reasons for” and “reasons against” adoption of mobile banking (m-banking) among Indian consumers.

Design/methodology/approach

Using the framework of behavioral reasoning theory (BRT), hypothesized relationships between values, reasoning constructs, attitude and intentions were developed. The hypotheses were tested using a representative sample of data obtained from Indian banking consumers (n=379). Confirmatory factor analysis and structural equation modeling were used to analyze the data.

Findings

The findings indicate that both “reasons for” and “reasons against” have an influence on m-banking adoption. Among the “reasons for” m-banking adoption, ubiquitous is the major determinant, and among the “reasons against” m-banking adoption, tradition barrier is the major determinant. The findings also confirm that value of “openness to change” significantly influences reasons for adoption and has no impact on reasons against and attitude toward m-banking.

Research limitations/implications

This study examines customers in only one context (i.e. India). Future research can examine samples in other countries so that the results can be generalized. Also the mediating role of demographic factors can be studied in future studies to predict m-banking adoption.

Practical implications

The findings of this study emphasize the importance of examining both the pro-adoption and anti-adoption factors while developing marketing strategy. This study confirms that m-banking adoption can be increased if managers attempt to minimize the effect of barriers of m-banking adoption.

Originality/value

This is the first study to examine m-banking adoption using BRT, which investigates the reasons for and reasons against m-banking adoption in a single framework.

Keywords

Citation

Gupta, A. and Arora, N. (2017), "Consumer adoption of m-banking: a behavioral reasoning theory perspective", International Journal of Bank Marketing, Vol. 35 No. 4, pp. 733-747. https://doi.org/10.1108/IJBM-11-2016-0162

Publisher

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Emerald Publishing Limited

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