Building company reputation and brand equity through CSR: the mediating role of trust

Mobin Fatma (Department of Management Studies, Indian Institute of Technology, Roorkee, India,)
Zillur Rahman (Department of Management Studies, Indian Institute of Technology, Roorkee, India)
Imran Khan (Department of Management Studies, Indian Institute of Technology, Roorkee, India)

International Journal of Bank Marketing

ISSN: 0265-2323

Publication date: 7 September 2015

Abstract

Purpose

The purpose of this paper is to investigate the effect of corporate social responsibility (CSR) initiatives on the two marketing outcomes - corporate reputation (CR) and brand equity (BE), based on the perception of consumers regarding banks in India.

Design/methodology/approach

A survey of banking consumers was carried out, resulting in 303 valid responses. In order to address research objectives and test the hypothesis, structural equations modeling has been employed.

Findings

Results reveals that CSR activities influence CR and BE directly as well as indirectly. In addition, the mediating role of trust is found to be significant between CSR and CR and CSR and BE. The study shows that CSR activities build consumer trust in a company which in turn positively impacts CR and BE.

Research limitations/implications

The findings have important implications for retail banks in India and suggest that CSR activities can help banks in building CR and BE. The hypothesized theoretical framework has been tested in the banking context, so the generalization of findings is limited to the context.

Originality/value

This study contributes to literature by highlighting the important role of CSR and its direct and indirect effects on CR and BE.

Keywords

Citation

Fatma, M., Rahman, Z. and Khan, I. (2015), "Building company reputation and brand equity through CSR: the mediating role of trust", International Journal of Bank Marketing, Vol. 33 No. 6, pp. 840-856. https://doi.org/10.1108/IJBM-11-2014-0166

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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