The effects of risk appraisal and coping appraisal on the adoption intention of m-payment

Abstract

Purpose

Although debit and credit cards are widely accepted, consumers still have significant concerns pertaining to the risk of the cards’ usage. Mobile payment (m-payment) acts as identification and a virtual card for consumers, and is viewed as more secure than card payments. However, the influence of consumers’ appraisal of debit and credit cards usage and using m-payment on the adoption intention of m-payment is unclear. Using the protection motivation theory, the purpose of this paper is to explore the effect of risk appraisal of using debit or credit cards and coping appraisal of using m-payment on the adoption intention of m-payment.

Design/methodology/approach

A total of 418 volunteers participated in this study, and structural equation modeling was employed to test the employed conceptual model.

Findings

The results revealed that risk appraisal (i.e. vulnerability, severity and benefit) of using debit or credit cards did not affect m-payment adoption intention. Moreover, self-efficacy and response efficacy positively affected m-payment adoption intention, whereas response cost negatively influenced m-payment adoption intention.

Originality/value

Both theoretical and practical implications are presented in this paper for m-payment marketers to develop effective communication strategies for promoting m-payment adoption.

Citation

Wang, S.-T. (2020), "The effects of risk appraisal and coping appraisal on the adoption intention of m-payment", International Journal of Bank Marketing, Vol. 38 No. 1, pp. 21-33. https://doi.org/10.1108/IJBM-10-2018-0272