TY  - JOUR
AB  - Purpose The purpose of this paper is to better understand the brand identity management process from the employees’ perspective. Specifically, it explores how the different dimensions of brand identity management influence employees’ attitudinal and behavioural responses.Design/methodology/approach An empirical study was carried out to test the proposed model. The sample consisted of 297 employees in the UK financial services sector. Hypothesis testing was conducted using partial least square regression.Findings Results indicate that effective brand identity management can increase employees’ identification with their organisations. Specifically, the most influential dimension is the employee-client focus. Results also show that organisational identification is a key variable to explain job satisfaction, word-of-mouth and brand citizenship behaviour.Research limitations/implications This study focusses on the UK financial sector. To explore the generalisability of results, replication studies among other sectors and countries would be useful. The cross-sectional nature of the study also limits its causal inference.Practical implications This study shows the importance of brand identity management to foster positive employee attitudes and actions that go beyond their job responsibilities. The model developed may help organisations analyse the impact of managerial actions, monitoring the potential effects of changes in brand identity management amongst employees.Originality/value Although numerous conceptual frameworks highlight the importance of brand identity management, empirical studies in this area are scarce. The current work extends previous research by empirically analysing the effects of the dimensions of brand identity management from the employees’ perspective.
VL  - 35
IS  - 1
SN  - 0265-2323
DO  - 10.1108/IJBM-10-2015-0148
UR  - https://doi.org/10.1108/IJBM-10-2015-0148
AU  - Bravo Rafael
AU  - Buil Isabel
AU  - de Chernatony Leslie
AU  - Martínez Eva
PY  - 2017
Y1  - 2017/01/01
TI  - Managing brand identity: effects on the employees
T2  - International Journal of Bank Marketing
PB  - Emerald Publishing Limited
SP  - 2
EP  - 23
Y2  - 2024/04/19
ER  -