TY  - JOUR
AB  - Purpose This paper aims at investigating how tourist experience elicits satisfaction and contributes to loyalty and willingness to pay more for a museum destination. The study also investigates the significant moderating role of visiting frequency on the relationship between satisfaction and willingness to pay more.Design/methodology/approach The research was conducted with 385 tourists who visited the National Museum in Ghana and answered questions relating to experience, satisfaction, loyalty, and willingness to pay more. Structural equation modelling was used to test the relationships and effects of the adapted constructs.Findings The results revealed the significant effects of tourist experience on satisfaction, as well as the significant effects of satisfaction on loyalty and willingness to pay more. In addition, a significant moderating effect of visiting frequency was reported on the relationship between satisfaction and tourist willingness to pay more.Research limitations/implications The research is destination-specific. The application of the findings to other museums would demand a bigger sample size for generalisation to be made.Practical implications Managers should develop strategies that promote museum tourist travelling experience, satisfaction, desire and choice, and thereby attract more tourists to museum sites.Originality/value The research contributes to the growing literature on museum tourist experience as an important variable in promoting tourist satisfaction, loyalty, and tourist willingness to pay more.
VL  - 34
IS  - 2
SN  - 2516-8142
DO  - 10.1108/IHR-04-2020-0009
UR  - https://doi.org/10.1108/IHR-04-2020-0009
AU  - Preko Alexander
AU  - Gyepi-Garbrah Theophilus Francis
AU  - Arkorful Helen
AU  - Akolaa Andrews Adugudaa
AU  - Quansah Fidelis
PY  - 2020
Y1  - 2020/01/01
TI  - Museum experience and satisfaction: moderating role of visiting frequency
T2  - International Hospitality Review
PB  - Emerald Publishing Limited
SP  - 203
EP  - 220
Y2  - 2024/04/25
ER  -