Training satisfaction relative to turnover intention: the mediating role of employee loyalty

Abstract

Purpose

The purpose of this study is to focus on Turnover intention (TI) which is gaining significance in the Jordanian government sector as well as in many other international institutions. Organizations tend to seek valuable benefits from the human resource capital they have to achieve their competitive advantages. However, TI becomes a global issue as well as in Jordanian public context. The research framework of this study is based on the satisfaction and social psychological literature.

Design/methodology/approach

By applying the convenience sampling method, data were collected through an online questionnaire; 354 respondents from the governmental sector participated in this study. Data were analyzed using the statistical software Smart PLS.

Findings

Results revealed that mind wandering (MW) has a negative impact on training satisfaction (TS) while trainer efficacy (TE) has a positive impact on TS. Meanwhile, work–life conflict (WLC) was not significantly related to TS. TS has a negative impact on TI and a positive impact on employee loyalty (EL). However, EL has a negative impact on TI, and, at the same time, it mediates the relationship between TS and TI. Moreover, the study demonstrates sequential mediation for TI.

Originality/value

The research adds to the body of knowledge by testing a new framework. Moreover, it introduces sequential mediation for TI.

Citation

Albtoosh, Q., Ngah, A.H. and Yusoff, Y.M. (2022), "Training satisfaction relative to turnover intention: the mediating role of employee loyalty", Industrial and Commercial Training, Vol. 54 No. 4, pp. 545-565. https://doi.org/10.1108/ICT-06-2021-0047