To read the full version of this content please select one of the options below:

Engaging workforce in downsized firms: scenario of the Indian IT/ITES sector

Binita Tiwari (Symbiosis Centre for Management Studies, Noida, India)
Usha Lenka (Department of Management Studies, Indian Institute of Technology, Roorkee, India)

Industrial and Commercial Training

ISSN: 0019-7858

Article publication date: 15 November 2017

Issue publication date: 2 January 2018



Organisations increasingly reduce enterprise costs via cost cutting measures of downsizing/layoffs as a short-term strategy. The purpose of this paper is to illustrate the scenario of downsizing in the Indian IT/ITES sector and also identify enablers to develop and engage talent in downsized firms.


This paper is a general review.


Despite higher growth rates in the recent years, the IT/ITES sector faces an uncertain future due to economic recession, which has changed the business scenario across the globe. Organisations need to resuscitate employees’ confidence and self-efficacy through psychosocial support mechanisms like professional guidance by an emotionally intelligent leader, capacity-building measures, and continuous learning opportunities. They should prepare scheduled reviews by taking into account individual needs, learning styles, and current work priorities. Provisions for adequate pay, fringe benefits, job security, and healthy working conditions can further enhance morale and motivation of survivors.


This paper contributes to the literature of downsizing in the Indian context. Moreover, it emphasises on the significant roles of communication policies, knowledge sharing, and learning in rebuilding the psychological contract of employees.



Tiwari, B. and Lenka, U. (2018), "Engaging workforce in downsized firms: scenario of the Indian IT/ITES sector", Industrial and Commercial Training, Vol. 50 No. 1, pp. 32-38.



Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited