Tools and techniques to resolve organizational conflicts amicably

Abstract

Purpose

The purpose of this paper is to offer tools and techniques to resolve organizational conflicts amicably.

Design/methodology/approach

The paper explains types, merits and demerits of conflicts. It outlines innovative tools and techniques to resolve conflicts. It unveils five conflict management styles. It draws a blueprint to resolve conflicts amicably.

Findings

It enlightens that conflicts cannot be eliminated in organizations. They can only be minimized if leaders adopt proactive attitude.

Practical implications

The tools and techniques to resolve conflicts can be applied in any industry and in any size of organization.

Social implications

The social implications of this research suggest that leaders can resolve conflicts amicably with people-orientation without compromising their goals and objectives.

Originality/value

It offers appropriate conflict-handling styles and modes as per the conflict and context. It offers practical ideas and innovative tools and techniques to resolve conflicts.

Citation

Rao, M.S. (2017), "Tools and techniques to resolve organizational conflicts amicably", Industrial and Commercial Training, Vol. 49 No. 2, pp. 93-97. https://doi.org/10.1108/ICT-05-2016-0030