Moment of dialogic leadership in Finnish IT organisation

Soila Lemmetty (Department of Education, University of Jyväskylä, Jyvaskyla, Finland)
Kaija Collin (Department of Education, University of Jyväskylä, Jyvaskyla, Finland)

Industrial and Commercial Training

ISSN: 0019-7858

Publication date: 3 August 2020



The purpose of this study is to describe the construction of leadership through authentic dialogues at work and leaders’ actions as contributors to dialogic leadership.


The authors collected the data by recording the organisation’s meetings and discussions and used content analysis of dialogic leadership and typifying of critical moments as analytical methods.


On the basis of the findings, this paper suggests that dialogic leadership begins with a startup critical moment and progresses through the different positions by manager and employees through democratic interaction. Individual and collective level learning of participants and the formation of new knowledge were used in decision- or conclusion-making. The manager promoted the construction of dialogic leadership in conversation by creating important critical moments, which enabled a dialogue to start or contributed to already ongoing dialogue.


The study proposes concrete actions that can be applied in working life. This study provides a new understanding of the leader’s activities in promoting dialogue.



Funded by The Finnish Work Environment Fund 114386.


Lemmetty, S. and Collin, K. (2020), "Moment of dialogic leadership in Finnish IT organisation", Industrial and Commercial Training, Vol. 52 No. 3, pp. 195-207.

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