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Mitigating e-services avoidance: the role of government cybersecurity preparedness

Mohamed Abdelhamid (College of Business Administration, Department of Information Systems, California State University, Long Beach, USA)
Victoria Kisekka (Department of Information Security and Digital Forensics, School of Business, University at Albany, Albany, USA)
Spyridon Samonas (College of Business Administration, California State University, Long Beach, USA)

Information and Computer Security

ISSN: 2056-4961

Article publication date: 11 February 2019

Issue publication date: 27 February 2019

Abstract

Purpose

The purpose of this study is to understand why individuals choose to avoid using e-services due to security concerns and perceived risk when these factors are affected by the perceived degree of government cybersecurity preparedness against cyberattacks.

Design/methodology/approach

The authors adopt the information systems success model to predict the role of government security preparedness efforts in influencing the determinants of e-services avoidance. The conceptual model includes four variables: security concerns, perceived risk of cyberattacks, perceived government cybersecurity preparedness and e-services avoidance. Data from 774 participants were used to analyze our conceptual model.

Findings

First, the findings show that security concerns regarding personal information safety and perceived risk of cyberattacks are barriers to e-services use, with the former having a stronger effect. Second, the findings showed that perceived government cybersecurity preparedness significantly reduces security concerns and perceived risk of cyberattacks. Third, the post hoc group analysis between individuals with a bachelor’s degree or higher versus those without a bachelor’s degree showed that the effect of both security concerns and perceived risk of cyberattacks on e-services avoidance was greater for individuals without a bachelor’s degree. The same relationship between perceived risk of cyberattacks and e-services avoidance was not supported for individuals with a bachelor’s degree or higher.

Originality/value

Extant privacy research fails to adequately examine the role of institutional factors, such as government efforts, and how these mitigate or amplify cybersecurity concerns and risks related to e-services. This research takes the first step toward addressing this limitation by examining the influence of government cybersecurity preparedness efforts on the determinants of e-services avoidance.

Keywords

Citation

Abdelhamid, M., Kisekka, V. and Samonas, S. (2019), "Mitigating e-services avoidance: the role of government cybersecurity preparedness", Information and Computer Security, Vol. 27 No. 1, pp. 26-46. https://doi.org/10.1108/ICS-02-2018-0024

Publisher

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Emerald Publishing Limited

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