Emphasizes the importance of keeping staff happy and feeling appreciated and reveals how best to do this.
Shows what happens when employees do not feel valued and explains how best to correct this.
Claims that when employees do not feel valued, staff dissatisfaction, tension in the office, more errors, poor customer service and higher staff turnover may follow.
Describes how team members feel appreciated when appreciation is: communicated regularly; in the language and actions important to the recipient; delivered individually and is about him or her personally; and when the appreciation is viewed as being authentic.
Reveals that almost 80 per cent of people who quit their jobs cite not feeling valued as a key reason.
Shows how communicating appreciation effectively can help to transform the workplace.
White, P. (2015), "Authentic appreciation creates a winning workforce: Focus on the individual and watch the transformation take place", Human Resource Management International Digest, Vol. 23 No. 1, pp. 25-27. https://doi.org/10.1108/HRMID-12-2014-0161
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