To read this content please select one of the options below:

Jaypee takes the express-way to strategic HR: Outsourcing deal cedes control of toll employees

Teena Bagga (Amity Business School, Amity University, Noida, India.)

Human Resource Management International Digest

ISSN: 0967-0734

Article publication date: 12 January 2015




Details some of the advantages and pitfalls of human resource (HR) outsourcing.


Refers in particular to Jaypee Infratech’s outsourcing the employment of toll staff on its Yamuna express-way to HR-services company TeamLease.


Explains that the main advantage of the arrangement is that it gives employees of the Jaypee HR department more time to concentrate on such strategic work such as organizational performance.

Practical implications

Reveals that Jaypee keeps a strict check on the working hours, payroll, benefits and performance appraisal of the toll employees and endeavors to ensure that they are not treated unfairly.

Social implications

Considers, briefly, some of the social and legal implications of HR outsourcing.


Illustrates how some of the potential pitfalls of HR outsourcing can be overcome – or at least some of the risks alleviated.



Bagga, T. (2015), "Jaypee takes the express-way to strategic HR: Outsourcing deal cedes control of toll employees", Human Resource Management International Digest, Vol. 23 No. 1, pp. 18-20.



Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

Related articles