Highlights the importance of top people in an organization having both hard and soft skills.
Connects hard and soft skills with left and right-brain respectively. Distinguishes between book-smart and street-smart.
Argues that leaders with hard and soft skills are more likely to enjoy career success and to achieve organizational excellence.
Observes how successful leaders treat others as partners rather than as subordinates.
Demonstrates how leaders with soft skills along with hard skills handle knowledge workers who crave partnership rather than traditional command-and-control management.
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