How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction

Abstract

Purpose

The purpose of this paper is to provide an interview with Kevin Young, general manager of Skillsoft Europe, Middle East and Africa.

Design/methodology/approach

The paper takes the form of an interview.

Findings

The paper discusses the challenges the industry faces, both for learning solution providers and customers.

Originality/value

It outlines how Skillsoft has overcome various challenges, and discusses the core beliefs that the company espouse.

Citation

Bell, G. (2013), "How Skillsoft stay ahead of the learning curve: content, service and experience are crucial to customer satisfaction", Human Resource Management International Digest, Vol. 21 No. 6, pp. 37-39. https://doi.org/10.1108/HRMID-08-2013-0068