Going above and beyond: Increasing employee extra-role behaviors via training, reward and congruence

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

For organizational success on a global scale, companies are looking for employees who will perform above and beyond the job description. These extra-role behaviors benefit both the individual and the organization. Good strategic human resource practices (SHRPs) such as reward management (RM) and employee development (ED) can increase the potential for employees performing such organizational citizenship behaviors (OCBs). Employees who have emotional exhaustion (EE) are likely to demonstrate reduced extra-role behaviors. Managers need to ensure there are good SHRPs in place and that employee EE is reduced. Good congruence (Person-Organization fit) is beneficial for increasing OCB.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

Citation

(2021), "Going above and beyond: Increasing employee extra-role behaviors via training, reward and congruence", Human Resource Management International Digest, Vol. 29 No. 3, pp. 32-34. https://doi.org/10.1108/HRMID-03-2021-0052