Jupiter Hotels helps stars to shine: Employee surveys enable HR to drive and monitor change

Abstract

Purpose

Examines the role and impact of employee engagement in an organization that has undergone major change. Looks at how to monitor and increase levels of staff engagement over time to deliver business results.

Design/methodology/approach

Draws on six-monthly employee-engagement surveys and a case study to illustrate how HR can drive and monitor change through employee engagement.

Findings

Follows Jupiter Hotels through a period of major change and reveals how employee surveys helped the firm to keep its employees motivated and engaged.

Social implications

Looks at how a major employer in the hospitality sector coped with organizational change during an economic downturn.

Originality/value

Offers best-practice material for HR managers.

Citation

(2015), "Jupiter Hotels helps stars to shine: Employee surveys enable HR to drive and monitor change", Human Resource Management International Digest, Vol. 23 No. 2, pp. 19-21. https://doi.org/10.1108/HRMID-01-2015-0018