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Internship in a business school: expectation versus experience

Netra Neelam (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Sonali Bhattacharya (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Vishakha Kejriwal (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Varsha Bhardwaj (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Anshul Goyal (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Arushi Saxena (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Deeksha Dhawan (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Aditya Vaddi (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)
Garima Choudaha (Symbiosis Centre for Management and Human Resource Development, Symbiosis International University, Pune, India)

Higher Education, Skills and Work-Based Learning

ISSN: 2042-3896

Publication date: 11 February 2019

Abstract

Purpose

The purpose of this paper is to evaluate the value of internship as a function of the disparity between the initial expectation from the internship and its actual experience. The perceived internship experience has been evaluated through the expectation confirmation theory (ECT).

Design/methodology/approach

A sample of 106 students pursuing Master of Business Administration in a business school in India were administered a questionnaire to assess their expectations and experience before and after the internship. The self-designed questionnaire based on review of extant literature on internship included items related to supervisor–intern exchanges, significance of prior classroom academic preparation, prior work experience and perceived learning value. Students’ assessment scores on the internship project were taken as the outcome variable.

Findings

Pre- and post-analysis of perceived internship value indicated a positive expectation disconfirmation. The result indicates that “Positive Expectation Disconfirmation” has a significant direct relationship with overall satisfaction with internship. Structural equation modeling further revealed that perceived quality of the supervisor–intern exchange has a significant relationship with perceived internship value. Perceived significance of classroom academic preparation has a weak negative relationship with both perceived internship value and internship performance. Perceived internship value has a weak positive relationship with internship performance.

Originality/value

It is first time an attempt has been made to look into the issue of internship from the ECT.

Keywords

Citation

Neelam, N., Bhattacharya, S., Kejriwal, V., Bhardwaj, V., Goyal, A., Saxena, A., Dhawan, D., Vaddi, A. and Choudaha, G. (2019), "Internship in a business school: expectation versus experience", Higher Education, Skills and Work-Based Learning, Vol. 9 No. 1, pp. 92-106. https://doi.org/10.1108/HESWBL-03-2018-0025

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited