Team Around Me: a case coordination model for clients experiencing multiple disadvantage
Article publication date: 12 July 2022
Issue publication date: 25 November 2022
This study aims to present a case study about the Team Around Me (TAM) model of case coordination which was developed by Fulfilling Lives Islington and Camden (FLIC) as an action experiment. The model is a standardised tool for running case conferences for clients experiencing multiple disadvantage (MD).
Deploying a case study approach, this study explores why a TAM-coordinated approach is beneficial for people experiencing MD.
The authors explore why the need for effective case coordination is integral for clients experiencing MD, and how current structures fail to facilitate effective case management. The authors put forward an argument for the four core principles underpinning the TAM model: strengths-based, action-focussed, systems thinking and client involvement. The barriers to embedding and upscaling this approach are discussed, alongside the obstacles presented by the wider system that prevent wider implementation.
The TAM model is a new approach to case conferences, designed and upscaled by FLIC, and has since been adopted across two London boroughs, and training has reached services across the UK. This paper highlights the need for innovative approaches to case coordination that centre client involvement, promote a strengths-based approach and recognise system blockages as a key barrier to client progress.
The authors would like to express their gratitude to the entire Fulfilling Lives Islington and Camden team – for their tenacious ability to hope, challenge and re-imagine. The authors would also like to thank the clients involved in the FLIC project; without their honesty and resilience work like this would not be possible. The views expressed in this article are that of the authors', and not of the clients' or any affiliates of FLIC.
Stock, S., Campbell, L. and Harries, M. (2022), "Team Around Me: a case coordination model for clients experiencing multiple disadvantage", Housing, Care and Support, Vol. 25 No. 3/4, pp. 165-177. https://doi.org/10.1108/HCS-12-2021-0049
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