Deploying telehealth with sheltered housing tenants living with COPD: a qualitative case study

Cathy Bailey (Department of Health and Life Sciences, Northumbria University, Newcastle upon Tyne, United Kingdom)
Glenda Cook (Department of Healthcare, Northumbria University, Newcastle upon Tyne, United Kingdom)
Linda Herman (Department of Housing, North Tyneside Council, Newcastle upon Tyne, United Kingdom)
Christine McMillan (Department of Housing, North Tyneside Council, Newcastle upon Tyne, United Kingdom)
Jo Rose (PRDU, University of York, York, United Kingdom)
Roy Marston (Department of Housing, North Tyneside Council, Newcastle upon Tyne, United Kingdom)
Eleanor Binks (Department of Adult Social Care, North Tyneside Council, Newcastle upon Tyne, United Kingdom)
Emma Barron (Department of Business and Development, Northumbria University, Newcastle upon Tyne, United Kingdom)

Housing, Care and Support

ISSN: 1460-8790

Publication date: 21 December 2015

Abstract

Purpose

The purpose of this paper is to report on a small telehealth pilot in local authority sheltered housing in NE England. This explored the training and capacity building needed to develop a workforce/older person, telehealth partnership and service that is integrated within existing health, social care and housing services.

Design/methodology/approach

A qualitative case study approach on the implementation and deployment of a pilot telehealth service, supporting sheltered housing tenants with Chronic obstructive pulmonary disease (n=4).

Findings

Telehealth training and capacity building, needs to develop from within the workforce/older person partnership, if a usable and acceptable telehealth service is to be developed and integrated within existing health, care and housing services. To be adaptable to changing circumstances and individual need, flexible monitoring is also required.

Practical implications

Service users and workforces, need to work together to provide flexible telehealth monitoring, that in the longer term, may improve service user, quality of life.

Originality/value

The pilot explored a workforce/older person partnership to consider how to add and implement telehealth services, into existing health and housing services.

Keywords

Citation

Bailey, C., Cook, G., Herman, L., McMillan, C., Rose, J., Marston, R., Binks, E. and Barron, E. (2015), "Deploying telehealth with sheltered housing tenants living with COPD: a qualitative case study", Housing, Care and Support, Vol. 18 No. 3/4, pp. 136-148. https://doi.org/10.1108/HCS-09-2015-0015

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Publisher

:

Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited

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