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The impact of task level demands, work group level support and affective commitment on emotional exhaustion among services managers: A mediating moderating perspective

Ume Laila (National Institute of Psychology, Quaid-e-Azam University, Islamabad, Pakistan)
Rubina Hanif (National Institute of Psychology, Quaid-e-Azam University, Islamabad, Pakistan)

Humanomics

ISSN: 0828-8666

Article publication date: 13 November 2017

556

Abstract

Purpose

This study aims to explain the effects of affective commitment as a mediator between task-level job demands (quantitative workload, qualitative workload, feedback and role conflict) and emotional exhaustion among service mangers.

Design/methodology/approach

Sub-scales of task-level demand and work group-level resources have been selected from job demands and resources indigenous scale. While emotional exhaustion was measured with the subscale of Maslach burnout inventory. For this purpose, data were obtained from 239 respondents to check the relationship between variables. Amos 21 was used to analyze the model fit among variables.

Findings

The results of the study show that there is a significant positive relationship between high task-level demands and emotional exhaustion. The results also signify that affective commitment partially mediates the relationship.

Research limitations/implications

The present study is cross-sectional in design, whereas longitudinal studies would be effective to explain causality relationship. Term of service managers is also not well defined. Data were collected as per the convenient sampling technique.

Originality/value

The research is based on PhD thesis by the author.

Keywords

Citation

Laila, U. and Hanif, R. (2017), "The impact of task level demands, work group level support and affective commitment on emotional exhaustion among services managers: A mediating moderating perspective", Humanomics, Vol. 33 No. 4, pp. 441-452. https://doi.org/10.1108/H-12-2015-0081

Publisher

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Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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