Job crafting, workplace civility and work outcomes: the mediating role of work engagement

Abstract

Purpose

The antecedents and consequences of work engagement have been extensively discussed and analyzed in the previous literature; however, identifying cost-effective measures that can sustain work engagement to boost work outcomes has received sparse attention in the Indian information technology (IT) context. This study aims to provide new insights concerning the associations of job crafting and workplace civility with work engagement and its corresponding outcomes, such as change perception, general life satisfaction and intention to quit.

Design/methodology/approach

Hypotheses were tested using structural equation modeling on data obtained from 369 software developers in India using questionnaire surveys.

Findings

Results confirmed that work engagement partially mediated the association of job crafting and workplace civility with the perception of change and general life satisfaction. The negative associations of job crafting and workplace civility with the intention to quit were also partially mediated by work engagement. The findings can be used to inform human resources strategies to boost work engagement and subsequent work outcomes.

Research limitations/implications

The results of this empirical work will offer insights to managers who are looking for cost-effective interventions and behaviors aimed at increasing work engagement and, consequently, achieving effective work outcomes.

Originality/value

This study contributes by empirically testing the application of novel employee-driven practices in improving work engagement and work outcomes, particularly in the context of IT companies in India.

Citation

Gupta, A. and Singh, P. (2021), "Job crafting, workplace civility and work outcomes: the mediating role of work engagement", Global Knowledge, Memory and Communication, Vol. 70 No. 6/7, pp. 637-654. https://doi.org/10.1108/GKMC-09-2020-0140