Knowledge management practices on innovation performance in the hotel industry: mediated by organizational learning and organizational creativity
Global Knowledge, Memory and Communication
ISSN: 2514-9342
Article publication date: 15 September 2022
Abstract
Purpose
The purpose of this study is to investigate the role of knowledge management (KM) practices on innovation performance. It also examines whether organisational creativity and organizational learning mediate the relationship between KM practices and innovation performance.
Design/methodology/approach
The study uses a quantitative method by surveying (n = 291) hotel employees from Malaysia using self-administered questionnaires. Data collected were analysed by using partial least squares structural equation modelling.
Findings
Findings reveal that KM positively impacts innovation performance among Malaysian hospitality workers. This study further reveals that organisational learning and organisational creativity significantly mediate the relationship between KM and innovation performance.
Originality/value
Theoretically, this study establishes how KM practices influence innovation performance. Organizations that practice organizational learning and creativity are more likely to benefit from increased innovation outcomes through KM practices.
Keywords
Acknowledgements
The authors want to thank the participants of the study for allowing the authors to interview them. Without their support, this research would not have been possible.
Citation
Patwary, A.K., Alwi, M.K., Rehman, S.U., Rabiul, M.K., Babatunde, A.Y. and Alam, M.M.D. (2022), "Knowledge management practices on innovation performance in the hotel industry: mediated by organizational learning and organizational creativity", Global Knowledge, Memory and Communication, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/GKMC-05-2022-0104
Publisher
:Emerald Publishing Limited
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