Professional commitment and library-users’ perceived service quality in university libraries: a survey in the Pakistani academic environment
Global Knowledge, Memory and Communication
ISSN: 2514-9342
Article publication date: 28 December 2020
Issue publication date: 5 December 2022
Abstract
Purpose
The purpose of this paper is to explore the possible result of librarians’ professional commitment on the delivery of quality library services. Thus, the aim is to investigate the relationship between professional commitment and library customers’ perceived service quality of the respective libraries.
Design/methodology/approach
This is a quantitative study which based on questionnaire survey. A cross-sectional design was adopted for this study in which data were collected from two different populations (i.e. professional librarians and their library customers) having a common facet that is library.
Findings
Overall, librarians were found committed on the professional commitment scale (PCS). The studied professional librarians showed higher commitment on the affective commitment dimension than that of continuance commitment of PCS. A positively significant relationship was appeared between professional commitment and library service quality.
Originality/value
No such cross-sectional study can be found that addressed the relationship between professional commitment and library service quality, particularly, in Pakistani library and information science research.
Keywords
Citation
Jan, S.U. and Ahmad, S. (2022), "Professional commitment and library-users’ perceived service quality in university libraries: a survey in the Pakistani academic environment", Global Knowledge, Memory and Communication, Vol. 71 No. 8/9, pp. 789-799. https://doi.org/10.1108/GKMC-03-2020-0034
Publisher
:Emerald Publishing Limited
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