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Proposing a total quality management (TQM) model for open government data (OGD) initiatives: implications for India

Stuti Saxena (Central University of Haryana, Mahendragarh, India)

Foresight

ISSN: 1463-6689

Article publication date: 22 November 2018

Issue publication date: 6 June 2019

357

Abstract

Purpose

This paper aims to advance a total quality management (TQM) model for the open government data (OGD) initiatives undertaken by the governments. As an example, the paper investigates the national OGD portal of India (www.data.gov.in) and provides implications of the proposed TQM model for the Indian case.

Design/methodology/approach

The TQM model for the OGD initiatives (16 dimensions in terms of drivers, enablers and results) is derived from the extant literature on the principles of TQM and OGD. The proposed model is used for drawing implications for the Indian OGD initiative.

Findings

The application of TQM model for the OGD initiative in India would help in quality maintenance and sustainability. The quality of the OGD portal should be improved by taking the TQM model as a point of reference.

Practical implications

Ensuring quality of the datasets is important for any OGD initiative. The proposed TQM model leaves insights for the practitioners (policymakers and administrators) to implement the TQM model in the OGD policy initiatives. This would lead to increased trust, transparency and accountability.

Social implications

Through the integration of the TQM model in the OGD initiative of the country, a wider section of the stakeholders may tap the qualitatively advanced datasets for value creation. Citizen participation and engagement would increase with the integration of the TQM model in the OGD initiative.

Originality/value

While management of quality in the OGD initiatives has been underlined in the extant OGD-focused literature, the utility of applying TQM principles in OGD initiatives has not been conceived so far. The present study seeks to contribute towards the extant literature on TQM and OGD with the identification of the TQM model for the OGD initiatives.

Keywords

Citation

Saxena, S. (2019), "Proposing a total quality management (TQM) model for open government data (OGD) initiatives: implications for India", Foresight, Vol. 21 No. 3, pp. 321-331. https://doi.org/10.1108/FS-07-2018-0073

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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