The purpose of this study is to examine supply network designs that large service organisations use in the residential-FM sector to respond to the organising requirements of their operating environments.
The study is theoretically grounded in the well-established literature on the organisational design and structural contingency theory. Utilising a framework of generic organising problems proposed by Miles and Snow (1978) and a multiple-case study design, the study elaborates how large service organisations organise and manage their supply networks in the Finnish residential-FM sector.
The study identifies four supply network designs that organisations use for responding to the organising problems inherent in the property and resident services domains in the residential-FM sector. These include regional production organisation, horizontal decentralisation, environment stabilisation and demand – supply pooling, reflecting the type of the service-market domain and the organisation’s service strategy.
The study contributes to the facilities management literature by expanding the field of inquiry from the commercial real estate sector into the emerging field of professional residential facility services. In particular, the study adds to the discussion on supply strategies and design, offering a service provider perspective to the organisation of service supply in housing.
The author would like to thank Dr Suvi Nenonen, Jaakko Siltaloppi, Juha-Matti Junnonen, Kaisa Airo and Jukka Puhto from the Built Environment Services Research Group at Aalto University as well as the participants of the EuroFM2012 conference in Copenhagen for their valuable comments on earlier drafts of the paper. In addition, the author shows gratitude to all the interviewees that enabled the study to take place. The study is part of ALMA research project funded by the Finnish Funding Agency for Technology and Innovation.
CitationDownload as .RIS
Emerald Group Publishing Limited
Copyright © 2014, Emerald Group Publishing Limited