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On-campus university student housing facility services prioritisation framework

Fredrick Simpeh (Department of Construction Management and Quantity Surveying, Cape Peninsula University of Technology, Bellville, South Africa)
Winston Shakantu (Department of Construction Management, Nelson Mandela University, Port Elizabeth, South Africa)


ISSN: 0263-2772

Publication date: 26 August 2019



The purpose of this paper is to develop a prioritisation framework that can guide the provision and management of on-campus student housing facility (SHF) services of southern Ghana Universities.


The paper adopted a phenomenological research strategy. Data was collected by means of focus group discussions (FGDs); a total of ten FGDs were conducted. Observations were also done during the site visit to augment the FGDs. The data were analysed thematically.


The study found that some services are perceived as “extremely important” and “basic” while others are seen as “unimportant” and “indifferent”. Services including; electricity, water, security, internet, cleaning service, maintenance service, generator, ventilation (fan), health service, library service, electric socket, study furniture, refuse collection, pest control and fire extinguisher were perceived by students as “extremely important”. However, not all of these services were perceived as “basic” requirements.

Practical implications

The framework can be used as a guide by facility and hostel managers to effectively prioritise and manage the services required in a university SHF. Moreover, when designing, constructing and adapting student housing facilities, the framework can be used as a guide to ensure that all critical services are provided in the student housing facilities.


Although several studies have been conducted on student housing, studies that specifically focuses on the services required in a SHF and the prioritisation of such services is lacking. This study combines students’ requirements, importance levels of requirements, and classification of requirements to develop a prioritisation system for student housing services.



Simpeh, F. and Shakantu, W. (2019), "On-campus university student housing facility services prioritisation framework", Facilities, Vol. 38 No. 1/2, pp. 20-38.



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