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Modelling the performance of waste management services in Ghana’s public hospitals: A facilities management perspective

Daniel Amos (Department of Estate Management, Kumasi Technical University, Kumasi, Ghana and Department of Building Surveying, Centre for Building, Construction and Tropical Architecture, University of Malaya, Kuala Lumpur, Malaysia)
Zairul Nisham Musa (Department of Estate Management, University of Malaya, Kuala Lumpur, Malaysia)
Cheong Peng Au-Yong (Department of Building Surveying, Centre for Building, Construction and Tropical Architecture, University of Malaya, Kuala Lumpur, Malaysia)

Facilities

ISSN: 0263-2772

Article publication date: 21 April 2020

Issue publication date: 3 September 2020

419

Abstract

Purpose

The purpose of this paper is to explore and establish key performance indicators that could be considered towards improving the delivery of waste management (WM) services in public hospitals.

Design/methodology/approach

An exploratory sequential mixed-methods approach was adopted for this study. This involved two phases of data collection and analysis. Specifically, interviews in selected case studies hospitals and a general questionnaire survey. Partial least squares structural equation modelling was used to model the relationships among the performance variables. An expanded balanced scorecard typology was used to categorize performance variables.

Findings

The results demonstrate that quality and internal business strategic indicators have a significant influence on WM performance. By implication, public hospital managers would be well advised to invest resources in improving internal business operations, learning and growths, as well as prioritizing finance in the process of managing healthcare waste.

Practical implications

The developed WM structural model can be used to identify performance indicators that can be incorporated into public hospitals’ WM strategy to improve performance leading to a decent healthcare environment.

Originality/value

The majority of studies have centered on the knowledge and practices of healthcare WM. This study extends the knowledge of healthcare WM literature from the perspective of FM performance measurement. The developed model of the study is invaluable to many developing countries that are faced with the challenge of improving WM practices.

Keywords

Citation

Amos, D., Musa, Z.N. and Au-Yong, C.P. (2020), "Modelling the performance of waste management services in Ghana’s public hospitals: A facilities management perspective", Facilities, Vol. 38 No. 9/10, pp. 715-738. https://doi.org/10.1108/F-08-2019-0086

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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