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FM perceptions on occupant impact and the shaping of occupant engagement practice

Cristian Roberto Valle (Department of Architecture and Planning, Faculty of Architecture and Design, Norwegian University of Science and Technology, Trondheim, Norway)
Elli Verhulst (Department of Industrial Economics and Technology Management, Norwegian University of Science and Technology, Trondheim, Norway)
Ida Nilstad Pettersen (Department of Design, Norwegian University of Science and Technology, Trondheim, Norway)
Antje Junghans (Institute of Facility Management, Zurcher Hochschule fur Angewandte Wissenschaften Life Sciences und Facility Management, Wadenswil, Zurich, Switzerland)
Thomas Berker (Interdisciplinary Studies of Culture, Norwegian University of Science and Technology, Trondheim, Norway)

Facilities

ISSN: 0263-2772

Article publication date: 5 August 2019

Abstract

Purpose

This paper aims to apply frame analysis to explore the mental models by which building managers interpret the impact of building occupants on energy use and rationalize their approach to occupant engagement.

Design/methodology/approach

Findings from four energy-efficient buildings (two schools and two office buildings) in Norway are presented. The methodology includes individual semi-structured interviews with both operational and strategic facilities managers

Findings

Concepts and theoretical perspectives with the potential to shape the building managers’ perceptions include technical knowledge and expertise, management responsibilities, familiarity with occupant routines and understanding of energy-efficient technologies. No significant impact was attributed to the actions of occupants in the areas of comfort, core function and behavior. Significant impact was attributed to their movement and presence. Perceptions of impact were found to influence, yet not determine, the building managers’ choices of practice.

Practical implications

Factors with the potential to affect the adoption of occupant engagement initiatives were highlighted. This study pointed to the role that automation and centralization can play in influencing facilities managers to rescind from their management responsibilities.

Originality/value

To the knowledge of the authors, this is the first study to use framings in thoughts to investigate the process by which facilities managers rationalize occupant engagement, in relation to their perception of occupant impact on energy use.

Keywords

Citation

Valle, C.R., Verhulst, E., Pettersen, I.N., Junghans, A. and Berker, T. (2019), "FM perceptions on occupant impact and the shaping of occupant engagement practice", Facilities, Vol. 37 No. 11/12, pp. 762-779. https://doi.org/10.1108/F-03-2017-0027

Publisher

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Emerald Publishing Limited

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