This paper considers the assessment and enhancement of student feedback within a University Library context. It examines the assessment of the overall experience of the student of the university as a whole and the role that the library plays in that. Lessons can be learned from the article about the role of the information service in supporting the mission of the parent organisation.
Crawford, J. and Riley, S. (2000), "The ESEP Project at Glasgow Caledonian University and the implications for LIS evaluation", Performance Measurement and Metrics, Vol. 1 No. 1, pp. 55-70. https://doi.org/10.1108/EUM0000000007223
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