TY  - JOUR
AB  - The article considers methodological issues which arose in undertaking a two‐year British Library funded research project – Assessment Tools for Quality Management in Public Libraries – jointly managed by the Department of Information Science, Loughborough University and the Department of Information Studies, Sheffield University and discusses the principal findings. The aim of the research was to assess the potential of and then to develop and evaluate self‐assessment techniques for the public library and information sector. The authors argue that by using an action research methodology they were best able to produce a self‐assessment toolkit which matched the needs of public library services. Using evidence drawn from three case study library authorities and the literature, the authors go on to suggest that whilst self‐assessment can have a role to play in the evaluation of library and information services, there is a real need to tailor and adapt tools to reflect specific service cultures and experience.
VL  - 56
IS  - 2
SN  - 0022-0418
DO  - 10.1108/EUM0000000007111
UR  - https://doi.org/10.1108/EUM0000000007111
AU  - Jones Kathryn
AU  - Kinnell Margaret
AU  - Usherwood Bob
PY  - 2000
Y1  - 2000/01/01
TI  - The development of self‐assessment tool‐kits for the library and information sector
T2  - Journal of Documentation
PB  - MCB UP Ltd
SP  - 119
EP  - 135
Y2  - 2024/04/25
ER  -