TY  - JOUR
AB  - Profiles Patrick O’Sullivan, CEO of UK‐based insurer Eagle Star. Looks at how he brought about change in a company that was in poor condition financially, culturally and competitively. Cites, in an inset, the ‘Workout’ US system which O’Sullivan brought into Eagle Star, and which was a resounding success. Describes how 3,000 staff (40%) have participated (some more than once!) in the change process.
VL  - 5
IS  - 7
SN  - 1363-8483
DO  - 10.1108/EUM0000000006876
UR  - https://doi.org/10.1108/EUM0000000006876
AU  - Kippenberger T
PY  - 2000
Y1  - 2000/01/01
TI  - Embedding a culture for continuous change
T2  - The Antidote
PB  - MCB UP Ltd
SP  - 30
EP  - 34
Y2  - 2024/04/24
ER  -