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Embedding a culture for continuous change

The Antidote

ISSN: 1363-8483

Article publication date: 1 December 2000

Abstract

Profiles Patrick O’Sullivan, CEO of UK‐based insurer Eagle Star. Looks at how he brought about change in a company that was in poor condition financially, culturally and competitively. Cites, in an inset, the ‘Workout’ US system which O’Sullivan brought into Eagle Star, and which was a resounding success. Describes how 3,000 staff (40%) have participated (some more than once!) in the change process.

Keywords

Citation

Kippenberger, T. (2000), "Embedding a culture for continuous change", The Antidote, Vol. 5 No. 7, pp. 30-34. https://doi.org/10.1108/EUM0000000006876

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited