TY  - JOUR
AB  - Covers change in organizations and highlights three in particular: BT payphones; Citibank; and Hewlett‐Packard, using insets to show level of change, initial response, movement and new situations. Discusses research findings and unveils a variety of factors that affect how change initiatives are received, employing a Figure to aid in explanation of three groups: content; context; and cognition. Concludes, for employees to unlearn old ways, they themselves must take some responsibility for change.
VL  - 5
IS  - 7
SN  - 1363-8483
DO  - 10.1108/EUM0000000006874
UR  - https://doi.org/10.1108/EUM0000000006874
AU  - Kippenberger T
PY  - 2000
Y1  - 2000/01/01
TI  - The gap between rhetoric and reality
T2  - The Antidote
PB  - MCB UP Ltd
SP  - 22
EP  - 26
Y2  - 2024/09/20
ER  -