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The gap between rhetoric and reality

The Antidote

ISSN: 1363-8483

Article publication date: 1 December 2000

Abstract

Covers change in organizations and highlights three in particular: BT payphones; Citibank; and Hewlett‐Packard, using insets to show level of change, initial response, movement and new situations. Discusses research findings and unveils a variety of factors that affect how change initiatives are received, employing a Figure to aid in explanation of three groups: content; context; and cognition. Concludes, for employees to unlearn old ways, they themselves must take some responsibility for change.

Keywords

Citation

Kippenberger, T. (2000), "The gap between rhetoric and reality", The Antidote, Vol. 5 No. 7, pp. 22-26. https://doi.org/10.1108/EUM0000000006874

Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited