Managers’ accounts of innovation processes in small and medium‐sized enterprises

Elizabeth Barnett (The Open University Business School, The Open University, Walton Hall, Milton Keynes, UK)
John Storey (The Open University Business School, The Open University, Walton Hall, Milton Keynes, UK)

Journal of Small Business and Enterprise Development

ISSN: 1462-6004

Publication date: 1 December 2000

Abstract

Fifty managers from five highly innovative medium‐sized enterprises were interviewed in depth about their experience of innovation. In order to deepen and enrich our understanding of these experiences, respondents were asked to reconstruct their insights in narrative form. Following a careful analysis of the transcripts, it was found that three interlocking themes recurred in each of the cases. First, each of the firms had creatively configured their customer relationships in order to secure long‐term resourcing in both financial and knowledge terms. Secondly, they saw innovation as part of their long‐term organisational evolution. Thirdly, they gave priority to human resource development issues, and they viewed this stance as necessary in order to underpin the other two elements.

Keywords

Citation

Barnett, E. and Storey, J. (2000), "Managers’ accounts of innovation processes in small and medium‐sized enterprises", Journal of Small Business and Enterprise Development, Vol. 7 No. 4, pp. 315-324. https://doi.org/10.1108/EUM0000000006848

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Publisher

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MCB UP Ltd

Copyright © 2000, MCB UP Limited

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