People in a crisis

Abstract

Divides corporate disasters into two kinds: soft disasters, e.g. computer‐related incidents which are non‐life‐threatening (business disasters); and hard disasters — a violent invasion of one's workspace. Charts these are the ones with the potential to cause prolonged stress/psychological trauma. Looks at patterns of response, trauma, staff turnover and support, and support and understanding. Points out some disasters can have a positive side, with certain people coming out stronger, having coped with the problems involved.

Citation

Kippenberger, T. (1999), "People in a crisis", The Antidote, Vol. 4 No. 3, pp. 38-39. https://doi.org/10.1108/EUM0000000006701