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The missing element in change programmes: common sense: uncommon in practice

The Antidote

ISSN: 1363-8483

Article publication date: 1 June 1998

Abstract

Gives three key messages to give to front‐line employees and these are: communicate only facts; communicate face to face; and target front‐line supervisors. Includes, for effect and information a Figure of ‘Maslow's Hierarchy of Needs’. Recommends the need for commonsense and not to ignore problems when they appear with front‐line workers.

Keywords

Citation

Kippenberger, T. (1998), "The missing element in change programmes: common sense: uncommon in practice", The Antidote, Vol. 3 No. 4, pp. 26-28. https://doi.org/10.1108/EUM0000000006620

Publisher

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MCB UP Ltd

Copyright © 1998, MCB UP Limited