Insatiable customers and technology's fast lane

Abstract

Declares that technology and competition have changed the essence of how time is lived nowadays — e.g. the ‘real‐time’ economy, for instance, which means instantaneous input‐output response. Illustrates the 5 main points in a highlighted box. Determines that real‐time, two‐way dialogue depends on having the right systems in place.

Citation

Gould, B. (1998), "Insatiable customers and technology's fast lane", The Antidote, Vol. 3 No. 5, pp. 20-21. https://doi.org/10.1108/EUM0000000006567